Shipping policy

Shipping Policy

Last updated: November 13, 2026

This policy explains how Toyverve processes, ships, tracks, and delivers orders. Most orders are prepared and dispatched from China. Our United States return warehouse is not a shipping origin.

1. United States shipping

Our standard published shipping rates apply to United States orders in USD. Availability, fees, and delivery estimates for other destinations are shown at checkout when a supported market and delivery service are available.

2. Processing time

Orders are normally processed within 3–5 business days after payment is confirmed. Business days do not include weekends or public holidays. High-volume periods, address verification, preorders, customized products, or other special requirements may require additional time.

3. Standard shipping

• Transit time after dispatch: 10–20 business days
• Estimated total time after payment: 13–25 business days
• Fee for orders under US$70: US$8
• Orders of US$70 or more: free standard shipping

4. Express shipping

• Transit time after dispatch: 5–10 business days
• Estimated total time after payment: 8–15 business days
• Fee: US$15

Express shipping does not have a default free-shipping threshold.

5. Delivery estimates

Delivery dates are estimates, not guarantees. Customs processing, carrier disruptions, severe weather, public holidays, remote-area service, and events outside our reasonable control may cause delays.

6. Tracking and multiple packages

When tracking is available, we send the tracking number after dispatch. Carrier tracking may take 24–72 hours to update. Products from the same order may arrive in separate packages at no additional shipping charge.

7. Duties, customs, and taxes

Applicable import duties and customs-clearance charges are included in the product price or shipping fee and are paid by Toyverve; they are not charged separately to the customer. Sales tax is separate and is displayed at checkout when applicable.

8. Special products and addresses

Heavy, oversized, battery-restricted, customized, preorder, remote-area, island, PO Box, and military-address orders may require a different service, fee, or delivery estimate. Any material difference will be disclosed before payment or confirmed with the customer before the order is dispatched.

9. Address changes and undeliverable orders

Customers are responsible for providing a complete and accurate delivery address. Contact us promptly if an address needs to be corrected. We cannot guarantee changes after an order has entered processing or dispatch. Actual redelivery or return costs may apply when a parcel is undeliverable because of incorrect or incomplete customer-provided information.

10. Delays, damage, and missing deliveries

If we cannot dispatch an order within the stated processing period, we will provide an updated estimate and an appropriate cancellation and refund option for the unshipped order. If an item arrives damaged, defective, incomplete, or incorrect, contact us promptly with the order number and clear photographs or video of the product, packaging, and shipping label.

11. Contact

Email info@toyverve.com or call +86 177 6730 9694 for shipping assistance.