Refund policy

Return & Refund Policy

Last updated: November 13, 2026

1. Return request window

You may request a return within 30 days after delivery. The request must be submitted within the 30-day window; an authorized parcel does not need to arrive at the return warehouse by day 30.

2. How to request a return

Email info@toyverve.com or call +86 177 6730 9694 with your order number or other valid proof of purchase, the product you wish to return, and the reason for the request. Include clear photographs or video when an item is damaged, defective, incomplete, or incorrect. Wait for written authorization and return instructions before shipping anything.

Do not return an item to the sender address printed on the original parcel or to a company correspondence address unless Toyverve confirms that address in writing.

3. Eligibility

For a change-of-mind return, the item must be unused, undamaged, complete, and returned with its original packaging, components, accessories, labels, and instructions. Items that have been used, installed, altered, consumed, washed, or damaged by the customer may not qualify for a change-of-mind return.

Customized products and items clearly marked as final sale may be restricted when disclosed before purchase. These restrictions do not remove remedies for damaged, defective, incorrect, or otherwise non-conforming goods, or rights that cannot be waived under applicable law.

4. Authorized United States return warehouse

Approved returns must be sent to:

Katherine Yuan
MANJI LOGISTICS INC.
1295 E 9th St
Pomona, CA 91766
United States

This is an authorized logistics receiving facility only. It is not Toyverve’s registered business address, customer service office, or shipping origin. The parcel must include the order number and return authorization information. Unauthorized or unidentified parcels may be refused or delayed.

5. Return shipping costs

For a customer change of mind, accidental purchase, incorrect selection, or another customer-related reason, the customer is responsible for the actual authorized return shipping cost. Original outbound shipping charges are normally non-refundable unless applicable law requires otherwise.

When an item is damaged, defective, incomplete, or incorrect because of our error, Toyverve will provide an appropriate remedy and will arrange a prepaid return or a pre-approved reasonable return-shipping reimbursement when a return is required.

We do not charge a restocking fee. Use a trackable return service and keep the receipt and tracking information until the return is resolved.

6. Inspection

We normally inspect an authorized return and notify you of the refund decision within 3 business days after the parcel is received.

7. Refunds

After approval, Toyverve will initiate the refund to the original payment method within 5–10 business days. Your bank, card issuer, or payment provider may need additional time to post the funds. If Toyverve cancels an order or cannot ship it, the applicable refund will be processed without waiting for a return inspection.

8. Exchanges

Direct exchanges are subject to authorization and product availability. You may be asked to return the eligible original item and place a new order. A replacement may be offered for a damaged, defective, incomplete, or incorrect item.

9. Cancellations

Contact us as soon as possible to request cancellation. We will attempt to cancel an order that has not entered sourcing, processing, or dispatch, but cancellation cannot be guaranteed once preparation has begun.

10. Consumer rights

Nothing in this policy excludes or limits rights that cannot legally be excluded or limited under applicable consumer-protection law.